How To: Document a Chargeback in TapGoods PRO
If you have had a client dispute a charge to their Credit Card with their Credit Card Company, you can document the chargeback in TapGoods PRO with a Custom Electronic Refund.
To Refund a Chargeback using Custom Electronic Refund, follow the steps listed below.
- Navigate to the Orders page and search for the Order that the disputed charge is on.
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On the Order, navigate to the Billing tab and review the Billing Notes to locate the disputed charge.
- In Refunds, select Custom Electronic.
- Input the amount you want to Refund.
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Type “Chargeback” into the Notes field.
- Click Refund.
When you submit a Custom Electronic Refund to a Customer, this simply serves as documentation within TapGoods PRO that the charge was reversed. No money will return to the Customer’s card because the transaction was already reversed outside of our platform.
**Note: Custom Electronic Refunds are subject to the terms and conditions of the Merchant Processor that you use. Keep the following terms in mind when processing Refunds to your Customers:
- Launchpay users cannot process a Custom Electronic Refund if the payment date was 180+ days ago.
- Stripe users will be unable to process a Custom Electronic Refund if the payment date was 90+ days ago.
Please reach out to a payments@tapgoods.com if you need to process a refund past the time range permitted by your Merchant Processor.**