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How To: Refund a Credit Card Payment in TapGoods PRO

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How To: Refund a Credit Card Payment in TapGoods PRO

Once an Order has been created in TapGoods PRO or Storefront, you can add a Payment to the Order in the Billing tab. In this tab, you can add a Credit Card to the Order if you have not already, and initiate Payment from the Customer. When a Payment has been made on an Order, you can Refund any Payment made within the Billing tab of an existing Order.

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On the Billing tab, you can Refund any Payment made on an Order by scrolling down to the Refund field. In this field, you can process a Refund on a Credit Card, Cash, Electronic, or Check Payment. 

To process a Credit CardRefund, follow the steps listed below.

  1. In the Refund field, click the dropdown arrow next to Select Refund. 
  2. Select the Payment you would like to Refund.
    **Note: You cannot process a Refund higher than the Maximum Refund listed in the Refund field.**
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    When you click on a Payment to Refund, you can change the Refund Amount by changing the amount auto-populated in the text field. 
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  3. [Optional] Add Refund Notes.
  4. Click Refund.

Once you have clicked Refund, TapGoods PRO will process it back to the Customer. When this process is completed, you will receive a Refund Confirmation. 

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When a Refund has been processed, it will populate in Billing Notes, where all transactions on an Order are recorded. Any Notes added to the Refund will populate in Billing Notes as well.

**Note: Credit Card Refunds cannot be processed directly to the Credit Card after 45 Days.**

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