Customizing Damage & Missing Fee Names on Invoices 

When checking items back in, TapGoods now lets you assign a custom name to any damage or missing fee. That custom name appears on the customer-facing invoice so clients see a clear, specific description of the charge.

Step 1: Trigger the Check-In Modal

On the Pick List tab of a Checked Out order, enter a returned quantity lower than the amount rented out and click Update. A warning icon appears on that line item and the damage/missing modal opens automatically.

A quantity discrepancy (shown in orange with warning icon) triggers the damage/missing modal.

Step 2: Log the Fee and Enter a Custom Name

In the modal, enter the quantities for Returned, Damaged, and/or Missing. Then under Add Damaged/Missing Fee to Order:

•  Enter a descriptive fee name in the text field (e.g., "Chair Replacement")

•  Enter the dollar amount for the fee

•  Check the "Use custom fee name" checkbox to apply your label to the invoice

The "Use custom fee name" checkbox (highlighted) locks in your custom label for the invoice line item.

Click Submit and Update Rentable Inventory to save.

How It Appears on the Invoice

On the Billing tab, the fee appears under a Damage/Missing Fees Total section. Your custom name is listed as a sub-line under that total, along with the item it was applied to — similar to how tax breakdowns display.

Billing tab showing "Chair Replacement" listed as a sub-line under Damage/Missing Fees Total.

💡 The section header "Damage/Missing Fees Total" is system-generated. The custom name applies to the individual line item beneath it.

Fee Types

•  Missing — Fewer items returned than rented out, all intact

•  Damaged — Items returned but not in rentable condition

•  Damaged and Missing — Applies when an item is both damaged and a quantity is also missing