Quote vs. Invoice: What is the difference?
In TapGoods PRO, business owners will be able to share Quotes and Invoices with Customers depending on the stage that the Order is in. While Quotes and Invoices are similar, there are key differences to keep in mind while navigating your business on the platform!
Quotes
When an order is in the Quote stage of the rental process, inventory has not been reserved for the dates of the Order and the business owner is not seeking payment at this time. Quotes include all information that is included on an Invoice, but the purpose of a Quote is to communicate to the customer the cost of the current Order.
Usually, customers will review a Quote and contact the business owner to request changesor reserve the Order. Quotes are ONLY sent to customers in the Quote stage of the Order process; once an order is changed to a Reservation, customers will receive an Invoice with the purpose of collecting payment.
Invoices
An Invoice is a document given to the customer that lays out all billable items of an Order; ultimately, the purpose of an Invoice is to collect payment from the customer. Invoices will include the Delivery Type, Pick Up and Drop Off windows, contact information, and the cost of all products included in the rental. All Orders that have been converted to a Reservation or beyond will qualify to send Invoices to customers.
Quotes/Invoices in TapGoods PRO
In TapGoods PRO, users can view a Billing Summary of an order and download the Invoice on the Billing tab of the Order. This tab displays what information will be viewable by the Customer on their Quote/Invoice.
The information in Billing will be similar whether the Order is a Quote or a Reservation. In the Reservation stage, users can download an Invoice for the Reservation; while in the Quote stage,users are able to download an Invoice or a Quote.
Additionally, business owners can manually send an Invoice to the Customer at any time by utilizing the Emails tab of an Order. To send an Invoice to a Customer…
- Navigate to the Emails tab on an Order.
- Under Email Type, click the dropdown arrow and select Invoice.
- Under Send To, click the dropdown arrow to select one of the following…
Customers: Check the box next to which Customers will receive the email.
Team Members: Check the box next to which Team Members will receive the email. - Select Recipients.
- Fill out the Billing Address.
- Select a Due Date.
- (Optional) Add a Custom Note.
**Note: Emails are impacted by Email Settings. If a Custom Note is not provided, the default email template configured in Email Settings will be sent.** - Click Email.
Related Articles
- Overbooking vs Soft Holds in TapGoods PRO
- How To: Add an Order Agreement to an Order
- How To: Create an Order Template