Accounts Receivable Update, January 2026
In January 2026, TapGoods released a set of improvements to Accounts Receivable (AR) focused on making balances easier to understand, refunds more predictable, and statements more transparent.
These updates do not change how your customers pay on credit terms or how statements work day to day. Instead, they improve how credits, refunds, and payments are displayed.
This article walks through what existed before the update, what has changed, and what you may notice in your account. Use this as a reference if you see new labels, different refund behavior, or clearer payment breakdowns on statements.
Credit Deposits Are Now Shown in Credit Memos
More Clarity Surrounding Statement Payments
Refunds Are More Controlled and Predictable
Overpayments Can Be Converted to Credit Memos
Credit Deposits Are Now Shown in Credit Memos
Before the January 2026 AR update:
TapGoods displayed customer credits in multiple places:
- A Credit Deposits tab was visible alongside Credit Memos and Unapplied Payments.
- Credits were organized into different buckets depending on how they were created.
- This sometimes made it harder to understand where a customer’s available credit actually lived or how it would be applied.
In the screenshot above, you can see the Credit Deposits tab listed separately in the navigation bar.
After the January 2026 AR update:
After the update, Credit Deposits are now fully represented in Credit Memos.
- The Credit Deposits tab no longer appears.
- Any existing Credit Deposits are now shown in Credit Memos.
- All customer credits now live in one place under Credit Memos, making balances easier to review and manage.
In the updated screenshot, you’ll notice that only Credit Memos and Debit Memos remain, simplifying the navigation and reducing confusion.
This change does not affect how credits apply to statements or customer balances. It improves consistency and visibility.
More Clarity Surrounding Statement Payments
Before January 2026 AR Update:
Before the January 2026 AR update, the AR statements tab showed the total amount, the amount paid on that statement, and the remaining balance.
However, when a payment was applied across multiple statements, there was no visibility into how much of a statement’s balance was affected by payments made on other statements. This could make balances feel confusing when:
- A payment was applied to an older statement first
- Multiple statements referenced the same orders
- A statement balance changed after paying a different statement
In the screenshot above, notice that the statement table shows only Total, Paid, and Balance Due, with no indication of payments applied from other statements.
After January, 2026 AR Update:
After the update, statements now include a new column: Paid on Other Statements.
This column shows how much of a statement’s balance was affected by payments that were applied to other statements. Because payments always apply to the oldest outstanding charges first, a single payment can impact multiple statements.
In the updated screenshot, you can now see:
- Paid – Payments made directly on this statement
- Paid on Other Statements – Payments applied elsewhere that affected this statement’s balance
- Balance Due – The remaining amount after all payments are applied
This added visibility makes it easier to quickly understand why a balance changed and where payments were applied.
Refunds Are More Controlled and Predictable
Before January 2026 AR Update:
Previously, it was possible to refund an order directly into a Company Credit, even when the original payment was made using Credit Terms. In some cases, this created confusing balances, leftover credits, and difficult-to-track revenue when orders or payments changed.
After January 2026 AR Update:
Going forward:
- Refunds can be returned to the original payment method.
- Refunds can only be returned to a customer’s Credit Term balance if Credit Terms were originally used to pay for the order.
- The ability to refund using Company Credit has been removed from TapGoods entirely.
This change prevents accidental credits, keeps balances cleaner, and makes it easier to understand how refunds impact statements and customer balances.
Overpayments Can Be Converted to Credit Memos
Before January 2026 AR Update:
Before the January 2026 AR update, credits could be created in multiple ways, including directly during refund actions. This sometimes resulted in leftover credits that were difficult to trace back to a specific overpayment or transaction.
After January 2026 AR Update:
After the update, Credit Memos are created intentionally from actual overpayments.
If a payment or refund results in a negative balance due (meaning the customer has overpaid), you can convert that overpayment into a Credit Memo.
This keeps credits tied to real overpayments and makes balances easier to understand.
How this works:
- A customer makes a payment or receives a refund.
- The statement balance becomes negative (overpaid).
You convert the overpayment into a Credit Memo from the Statement. - The Credit Memo can be applied to future statements or charges.