How To: Charge Customers for Damaged Items
If your Inventory is damaged by a Customer, you can charge them while checking in the Item. To charge a Customer for a damaged Item, follow the steps listed below:
- Navigate to an existing Order.
- Click on the Picklist tab.
- Input the quantity of the Item that you are checking in that is NOT damaged (Example: 9 Chairs were rented; 8 returned undamaged. Input 8 Chairs as the quantity you are checking in).
- Click Update, and an orange alert will appear next to the Item.
- Click on the Alert.
- Input the number of Items damaged in the Damaged field.
- Input the amount you want to charge the Customer in the field next to Add Damaged/Missing Fee to Order.
- Click Submit and Update Rentable Inventory.
Marking an Item Damaged will remove it from your rentable Inventory and add it to Maintenance as an Open Maintenance Order.
Once you’re finished, the fee will appear as a Damage Fee on the Billing tab of the Order..