How To: Refund a Closed Order
If a business owner needs to run a Refund for an Order after it has already been closed, TapGoods PRO offers users the ability process a Refund even though the Order Process has already been completed. If a Payment has been made on an Order, you can Refund that Payment.
**Note: Credit Card Refunds cannot be processed directly to the Credit Card after 180 days have passed.**
To process a Refund on a Closed Order, navigate to the Closed Orders page, located under Orders on the TapGoods PRO dashboard..
Once you have navigated to the Closed Orders page, follow the steps listed below to refund a Closed Order.
- Click on the Closed Order.
- On the Order, click on the Billing tab.
- In the Billing tab, scroll down to the Refund field, located under Autobill Customer.
- Click the dropdown arrow next to Select Refund.
- Select one of the following options…
- A Payment to Refund.
- Custom Cash
- Custom Electronic
- Custom Check
- [Optional] Change the Refund Amount in the text field.
- [Optional] Add a Note to the Refund.
- Click Refund.
Once the Refund is processed, you will receive a Refund Confirmation.
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