How To: Submit a Ticket to Support in TapGoods PRO
If you need assistance with your TapGoods PRO account, you can submit a Ticket to our Support Team through the Help Center in TapGoods PRO. When you submit a Ticket, you communicate directly with a Support Representative at TapGoods who will help you resolve the issue.
Submitting a Ticket is quick and easy. Before you submit a Ticket from TapGoods PRO, it is recommended to create an account at Zendesk using the Email associated with the Team Member you are logged in as. When you create a Zendesk account with TapGoods, you can quickly and easily track your Ticket’s status. If you do not create a Zendesk account with TapGoods, you can track the ticket via your Email.
Once you have created your Zendesk account, follow the steps listed below to submit a Ticket.
- Log in to TapGoods PRO as the Team Member that you want to use to submit the Ticket.
- On the right side of any page, click Help & Tutorials.
- Click Submit a Request, and a new tab will open with the Submit a Request form.
- Fill out the form with as much detail as possible.
- Click Submit.
Once you have submitted your Ticket, you can check the status at any time by clicking the dropdown next to your Profile and selecting My activities.